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Frequently Asked Questions

  • Are you accepting new patients?
    Yes, ALWAYS! We are currently accepting new patients and would love to meet you and your family. Most people get stressed about their visits to the dentist. That’s why our goal is to make dentistry as easy and pleasant as possible.
  • Do you take my dental insurance?
    We are currenty "in network" with Delta Dental. However, this does not mean that your insurance company would not pay benefits to us as they would to a "network dentist". Some dental plans will require you go to a "network dentist" to receive any benefits or will only send insurance checks to you if you go to an "out of network" provider. Do you know which plan you have? We accept most insurance carriers and will file your claims for you. We try and make every effort to be accurate with our estimations of your benefits, but they are estimations. If your insurance reimburses less than we estimated, you are responsbile for the outstanding balance. If your insurance reimburses more than estimated, you will be credited or refunded the difference. We encourage you to contact your insurance company to become more familiar with your dental benefits. If you have insurance questions that are specific to our office, please call Eva at 603-756-4719.
  • Do you direct bill to my insurance?
    Yes! We handle all of the paperwork on your behalf. When your treatment is complete, we electronically submit your insurance claim forms directly to your insurance company so they can process your benefits as quickly as possible.
  • Do you accept adult Medicaid?
    Unfortunately, we do no accept VT or NH Medicaid.
  • What are your office hours?
    Our office hours are the following: Monday-Wednesday 7am-7pm Thursday 7am-5pm Friday: 8am-2pm
  • What are your payment options?
    Credit Cards: We accept Visa, Mastercard, American Express and Discover Cash/Checks: We are happy to accept cash, personal checks or debit cards for payment. Financing: We offer Care Credit, Lending Club Financing, Proceed Finance PAYMENT POLICY: Patient of Record: We require payment of the patient's estimated portion of fees to be paid at the time of service. Emergencies: In the event of an emergency, we want to treat you immediately. For non-patients of record, we are willing to see you during regular business hours and upfront payment for the exam and x-ray are required. If any additional treatment is provided, that fee will be due at the time of service.
  • My temporary crown fell off. What do I do?
    First, don’t panic, it's not an emergency. Temporary crowns are just that — temporary. They are protecting the original tooth until the permanent crown can be cemented into place. We understand that this can be alarming, especially when it happens on a weekend or at night because you can’t go to the dentist. If your crown comes off and it is during normal business hours, please call the office and we will make an appointment to re-cement it. If the crown comes off after hours or on the weekend you have two options: (1) leave the crown off of the tooth and call during normal business hours for a re-cementation appointment, or (2) re-cement the crown yourself. You can go to any pharmacy and get “Dentemp” or denture adhesive in the toothpaste aisle (instructions on package). Clean out the crown gently with your toothbrush and place some of the temporary material inside the crown and firmly put the crown back in place. Call us during normal business hours, and we can check the crown for you. Follow these steps to avoid pain and keep your mouth safe. Remove the crown or broken piece. Rinse your mouth out to remove shards (if they are any). Look at the tooth if possible and run your tongue carefully over its edges. Is it smooth, or are you at-risk of cutting yourself on a jagged edge? Take care with the new temporary until your permanent one is ready. Avoid chewing directly on the restoration and do not floss the area — this could yank on the temporary crown and cause it to come out prematurely yet again. To conclude, it’s not such a big deal if the temporary comes out before your second appointment for a dental crown. This restoration is made to only last a few weeks anyway. Just follow these tips and get in touch with us for a solution!
  • What does "No Judgment.No Lectures. No Hassles." mean?
    A lot of the patients we meet tell us that they’ve been frustrated and turned off by other dentists who either made them feel bad about their situation, or pressured them into making choices they weren’t quite ready for. That’s why we promise no lectures, no judgment, and no hassles. When we meet, our goal is to understand what you’ve been through in the past, what you want your smile to look and feel like in the future, and then make it as easy as possible for you to get from here to there. Our whole practice philosophy is built around helping you get what you want!
  • Do I need to request records from my old dentist?
    Your old dental records are sometimes helpful. Other times it's just as easy to start with a fresh set of records. If necessary, we can complete the transfer request to get your records from your old dentist on your behalf.
  • I'm terrified of the dentist- what can you do to help me?
    A lot of our patients have had really bad dental experiences in the past and have developed a fear of the dentist. We take special pride in showing them that today's dentistry does NOT have to be like that anymore. Our team takes special care of our "dental chickens". And if our happy smiles, comfy chairs, and Netflix aren't enough, we can also offer you medication or sedation to take the edge off.
  • Do you do all types of dentistry?
    Yes! Our team of dentists cover the entire range of dental care for your whole family, from kids to seniors and everyone in between. Whether you need a check up and cleaning, or want to get your smile back on track, or want to make sure your smile stays healthy, or want to smile and eat with confidence again... we've got your back!
  • I'm having a dental emergency! Do you offer same day or weekend appointments?
    Yes! We provides same-day emergency dental services, during regular business hours, to existing and new patients alike. Our emergency spots fill fast, so don't delay calling. If you feel like something is wrong in your mouth, we’re here to help. Dental problems are easier, faster, and cheaper to fix the sooner you get checked, and waiting too long can mean bigger problems down the road. If you or someone you love is suffering from a broken tooth, tooth pain, infection, trauma, or any other big or small dental problem that you’re worried might get worse, give us a call right away. If an on-call dentist needs to come in after hours, there is a $250 after hours fee. This does not include the procedure cost. Payment is due same day (cash, credit card)
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