Cancellations & rescheduling

If you need to cancel or reschedule, please give us at least two business days' notice. We understand that unexpected things happen, and we appreciate you letting us know as soon as possible.

Appointments

When you make an appointment, that time is set aside for you. If your plans change, let us know at least 24 hours ahead — for Monday appointments, by 2:00pm the Friday before.

If a cancellation happens without enough notice, or you're not able to make it in, we'll work through it with you individually — we're not looking for reasons to hold it against you.

That said, a few things to know: after three missed or late-cancelled appointments, we'll ask you to schedule only same-day visits going forward, and to pay in advance. New patients who do not show up for their first confirmed appointment won't be able to reschedule. If you have any questions about how this works for your situation, call us — 603-756-4719

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Insurance & billing

We'll file your insurance claims and help you use your benefits fully — send us your insurance information ahead of your visit so we can verify it for you.

Your insurance policy is a contract between you and your insurance company, so we're not able to guarantee what they'll pay. If your insurer hasn't paid a claim within 90 days, or denies a payment, the balance becomes yours to settle directly with us.

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Any balance still open 45 days after insurance has paid is due. After 60 days, a yearly finance charge of 18% applies (1.5% monthly on the outstanding balance) — we'd rather you never see this line used, so reach out if a balance is going to be a problem before it gets there. If an account goes unaddressed past 90 days, it moves to collections, and Dental Savings Plan membership ends at that point.

We'll always try to work out an arrangement that makes sense before any of this becomes necessary.